FAQs
How Can We Help?
Do I need a doctor’s referral if I'm using insurance?
You do not need a referral to see a chiropractor in the state of Oregon. However, some insurance plans may require a referral in order to cover chiropractic care. Ask our office or your insurance carrier if this may apply to you.
Medical massage therapy is only covered under insurance with a medical reason. Because of this, it is recommended that you be examined either by Dr. Kayla or your primary care doctor before massage therapy. If you would like more information about this, feel free to contact us with questions.
What types of health insurance do you accept?
We are in-network with multiple insurance companies, including:
Blue Cross Blue Shield (Regence)
Aetna
Cigna
AARP*
Humana*
United Health Plans
Providence Health Plan
Moda Health
American Specialty Health (ASH)
Kaiser Permanente
Complementary Health Plans
Medicare of Oregon*
Oregon Health Plan*
Motor Vehicle Accident insurance
Worker's Compensation
*Massage is not a covered service under Medicare, Oregon Health Plan, or Medicare Advantage plans
What is your new patient procedure?
Our chiropractic new patient appointments are 45 minutes long. When you arrive, you will be asked to provide a copy of your insurance card (if using insurance benefits) and verify your information. If you have not completed the New Patient forms already, you may be asked to complete forms including demographic information, your current and previous medical information, and consent.
Dr. Kayla spends the first part of your appointment getting more information about your health and your current aches and pains. You may also be given a small physical examination to ensure there are no contraindications to treatment.
Treatment is provided on the first visit as long as there are no safety concerns and you are comfortable being treated right away. Treatment may include adjustments (manual or instrument assisted), manual muscle work, exercise prescription, or active muscle release.
What conditions do you treat?
Some of the conditions we treat on a daily basis include:
Headaches
Back Pain
Sciatica
Numbness or tingling in the limbs
Rib pain
Strain or sprain
Migraine
Jaw Pain
Torticollis
Muscle spasm or ache
Carpal tunnel
Vertigo
And many more!
How does it work if I have a co-pay or deductible?
If you have a co-pay, you are responsible for a set amount every time you visit our clinic. Co-pays can range from $5-50 depending on your insurance plan. Most of the time, we are able to determine your co-pay amount prior to your first visit and will inform you of that amount before beginning care.
A deductible is a set amount per year that you are responsible for paying before your insurance starts covering all (or most) of the cost of your visits. This means that if you have not met your deductible, you are responsible for the entire cost of your visit. The exact amount varies based on the insurance company, but we can give an estimate of that cost prior to your appointment.
What is the Berry Method of massage?
Lana is an apprentice under the Lauren Berry Method of massage. This is a form of therapeutic massage used to relieve pain or improve functional movement. This is not a relaxation massage and is usually an interactive and educational massage experience.
From the Berry Method website:
"Therapists who practice The Berry Method® use massage techniques and soft tissue manipulation. Many of these techniques have been around for centuries, such as Swedish Gymnastics. By relieving spasms, correcting distortions, and releasing adhesions in the connective tissue, skeletal muscles, and the smooth muscle of organs, these techniques stimulate the body's natural inclination toward balance and ease in its structure and function."
What does Medicare cover?
Medicare does cover chiropractic care as long as the condition being treated is in the spine or can be attributed to spinal dysfunction.
They do not cover the cost of examinations (including the first visit), adjustments to the arms, hands, feet, or legs, and they do not cover additional soft tissue therapies. They also do not cover wellness or maintenance care. These are out-of-pocket costs to the patient.
What if there is no availability when I try to schedule a massage online?
Due to high demand, we have limited our massage scheduling system to allow for more frequent schedule openings. We open up the massage schedule on the first Tuesday of every month for the following month. If there is no available appointments, we encourage the use of our Wait List system to be alerted to any cancellations.
We also recommend seeing Dr. Kayla for an examination prior to getting Therapeutic Massage to make sure it is the right fit for you.